How do you change unwanted behaviors? How do organizations rife with undiscussables ever get anything done? How do you hold others accountable?  These three bestsellers pinpoint the high-leverage skills and researched best practices that separate the best from the rest.

Top Performers Hold Crucial Conversations Well

How well do you handle high-stakes interactions? Based on an award-winning training program, Crucial Conversations: Tools for Talking When Stakes are High, demonstrates that when top-rated leaders and employees step up to controversial issues and heated discussions, they typically do so in a way that not only strengthens relationships but gets the best results.

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Enhance Accountability, Execution, and Performance

Whether it's a broken promise, violated expectation, or just plain bad behavior, those who can hold anyone accountable on any issue help their organizations thrive. Improve your performance by 20-50 percent with the proven step-by-step process introduced in the book, Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior, and mastered in the acclaimed training program, Crucial Confrontations Training.

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Influencer: The Power to Change Anything

We all want to be influencers. And yet, despite our routine attempts to help ourselves and others change behavior, few of us know what it takes to be one. Influencer: The Power to Change Anything is the latest New York Times bestseller based on the anticipated training program that combines the skills used by hundreds of successful change agents with five decades of social science research to deliver a proven model for changing entrenched behaviors and securing bottom-line results.

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